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Refund Policy

All our jewellery is manufactured with great care from the best materials, and we at Caramel Jewellery London want to keep our customers satisfied in every aspect. Please do not hesitate to contact our customer service in case an unexpected problem with one of the articles arises and we can assure you that our customer service will do everything to solve the problem as soon as possible.
In case of damage, items can be returned within 30 days of receipt of the order.
If you want return or exchange an item, please email or call us on 020 8959 3762
Unfortunately for hygiene reasons we cannot accept returns of pierced earring styles. 

Please send any returns by registered mail, so it's traceable.

Return Address:
Caramel Jewellery London
Flat 4 Poet Mansions, 52 Shakespeare Road, Mill Hill, London
NW7 4BH 
Returns processing:
After receiving your return in our returns department, we will process the return request within two weeks.

You can contact our customer service in case you have questions. You can contact us by phone Monday - Friday from 09.00 am until 17.00. All queries placed on working days by e-mail to will be answered within 48 hours.

Enter code FREESHIP at checkout for free UK standard shipping on orders £50+


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